Privacy Policy

RAMS Andrology & Urology Centre treats patient confidentiality as fundamental to practice, not as an administrative formality. Much of what our patients discuss with us is deeply personal, and many delay seeking care precisely because they fear a loss of privacy.

This policy explains what information we collect, why we collect it, how it is stored and the choices available to you.

Information you give us directly: your name, contact number, email address, age, medical history, symptoms, current medications, and any reports or images you share with us during consultation or through our appointment form or WhatsApp.

Clinical information we generate: examination findings, investigation results, diagnoses, treatment plans, procedure records and follow-up notes.

Website information: basic technical data such as pages visited and approximate location, used only to understand how the site is used and to improve it.

To provide clinical care, including diagnosis, treatment planning, surgery and follow-up. To contact you about appointments, results and treatment. To maintain medical records as required by Indian medical practice regulations. To process payments and issue receipts. To comply with legal and regulatory obligations.

We do not sell your information, and we do not share it with advertisers or marketing companies under any circumstances.

Your medical information is not disclosed to family members, employers, insurers or any third party without your explicit consent. This includes spouses and parents. Where a partner attends a fertility consultation, information is shared only to the extent you agree.

Limited exceptions apply where disclosure is required by law, by a court order, or where there is a serious and immediate risk to life. Where we refer you to another specialist or laboratory, only the clinically necessary information is shared.

Records are access-controlled and available only to authorised clinical staff. Physical records are held securely on the premises. Electronic records are protected by access restrictions and password controls.

Messages sent through WhatsApp are subject to that platform's own encryption and policies. Please avoid sending sensitive images or documents through unsecured channels where possible — we can arrange a more secure alternative.

Medical records are retained for the period required under applicable Indian medical regulations, and often longer where continuity of care makes it clinically appropriate. Records relating to surgical procedures are retained for extended periods.

You may request access to your medical records, ask for factual corrections, request a copy of your reports, and withdraw consent for non-clinical communications at any time. To exercise any of these, contact us on +91 95369 72369 or write to ramsandrologyurologycentre@gmail.com.

This website uses only basic functional and analytics data. We do not use advertising trackers or sell website data. Embedded content such as the Google Maps location panel is subject to Google's own privacy policy.

This policy may be updated periodically. The date at the top of this page reflects the most recent revision. Material changes will be reflected here.

For any question about privacy or your records, contact RAMS Andrology & Urology Centre, Hospital Street, Hanamkonda, Telangana 506001. Telephone +91 95369 72369. Email ramsandrologyurologycentre@gmail.com.